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FAQ | Frequently Asked Question

How do I pay?

We have four payment methods available:


By choosing this option you will be directed to the Paypal website and you can choose whether to pay using your Paypal account by entering your credentials, or by credit card such as Visa, Mastercard or American Express.
Remember that you don’t need to create a Paypal account to complete the payment.


Amazon Pay makes shopping easier by letting you use your Amazon account information to complete your purchase on Sartoria Vergallo website.
You don’t need to remember multiple logins and passwords for each site you visit—only your Amazon user name and password. It’s a safe, secure, convenient way to shop online.


By choosing this option you can pay by bank transfer. Our bank details will be sent to you directly in the order confirmation email. We remind you that the goods will be shipped only once we have received the bank transfer, so it may take 2-3 working days.

Is it possible to request an invoice?
For Italian or European customers it is possible to request an invoice on the checkout page selecting “Request Invoice”, immediately after entering the shipping address. For Italian customers it will be mandatory to enter the fiscal code.
After the order is processed, you will receive the invoice to your email address.

For non-EU customers it is possible to request an invoice by sending an email to indicating the order number.

Free shipping?
Yes, Sartoria Vergallo offers free shipping in Italy and in other countries for orders of at least 180€

How much will the shipment cost me?
The cost of shipping in Italy is 7.46 € while for others countries shipping costs start from 15 €. The orders will be shipped with express courier (UPS or DHL) and we will send you the tracking number with which you can follow the status of your shipment.

Where do you ship?
Sartoria Vergallo ships in Italy, Switzerland, United Kingdom and Europe.

When will I receive my order?
Your order will be processed as soon as we receive payment. Usually if the order is made before 12:00 PM, the shipment will start the same day, otherwise the next working day.
The shipment will be made by UPS or GLS courier and generally delivers the goods throughout Italy within 2 working days. For abroad, delivery times may vary between 2 and 6 working days depending on the country of shipping.
For more information, on the DHL website you can always check the status of your shipment by entering the tracking code that we sent you by email.

Taxes and custom additional cost?
As stated in the sale condition, it is customer responsibility to pay any additional tax or duty due on its order. For more information please visit our section Sales Condition

How do I return an item?
You can return the goods within 14 days from the date of purchase, informing us by email with the number of your order.
We remind you that if the product to be returned is a pipe, it must not be smoked and must be returned in the same condition in which it was received.

I have to pay to return my order?
Shipping costs will be charged to us in the event that:
– One or more products you receive are not conform to what you ordered.
– The products you receive have obvious manufacturing defects.
In this case we will arrange the collection of goods through the UPS courier

Shipping costs will be at your charge if:
-You have changed your mind or the product you don’t like.
In this case you should contact the carrier you prefer to organize the collection of the goods.
The address to send the products to is as follows:

Via Gioacchino Rossini, 14
21100, Varese (VA)

How will I receive the refund of my return?
The order will be refunded according to the same payment methods used for the purchase when the products will be delivered to our office and after having verified their integrity.
For more info see the Conditions of Sale section on Article 8.

If you don’t have found an answer to your questions or need further information you can write to our address